Terms of purchase

These conditions determine the procedure for ordering, payment, delivery and reclamation of products offered on this site. RabConnect.hr Websites may be used for your private use without any fees for use, and according to the following terms and conditions.

The seller is Rab Connect j.d.o.o., and the buyer is a visitor to this site who fills out an electronic order, sends it to the seller and makes payment by credit card or cash on delivery.


The customer orders the product or products via the electronic order form. A customer is considered to be any person who electronically orders at least one product, fills in the required information and sends the order. All prices are expressed in Croatian national currency, Croatian kuna (kn) with VAT. The buyer additionally has the option of displaying prices in US dollars and euros.

Goods are ordered electronically, by clicking on a specific product and storing it in the cart. The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment.


Ordered products or services are paid online with one of the credit cards: Mastercard, Maestro or Visa.


Ordered products are packaged in such a way that they are not damaged during normal handling. When picking up, the buyer is obliged to check the condition of the shipment and in case of damage to immediately advertise the product to the delivery person (employee of the company that performs delivery). The seller disclaims all liability for damage that may occur during delivery.

If the buyer does not receive the goods, or the delivery notice, after it has been sent, within the expected time, the buyer has the right to inform the seller in order to take action to find the shipment or to send a replacement shipment.

If the buyer refuses to receive the goods he has ordered from the seller, he has the right to demand from the buyer reimbursement of all costs related to delivery.

The seller undertakes to send the shipment to the buyer the moment he receives the confirmation approving the online transaction. After receiving this confirmation, the seller undertakes to send the shipment within 5 (five) working days. Once the courier (the delivery company) receives the shipment from the seller, the seller is no longer responsible for the further course of delivery and any delays and problems that may arise in connection with further handling and delivery of goods.

If the buyer chooses to download the product instead of delivery, the seller undertakes to send a notice exclusively in the form of e-mail to the buyer, which will contain download links and instructions. After receiving the e-mail (download notification), the customer can immediately download the product.


The seller undertakes to deliver a product that is technically correct and corresponds to the product description given on RabConnect.hr. The image illustrating the product on the website does not have to correspond to the actual appearance of the product and the customer cannot advertise this segment.

In the event of a technical malfunction of the audio recordings stored on the audio transmitter, the seller assumes full responsibility. In case of technical malfunction, the customer is obliged to advertise the product within 4 (four) working days. After advertising the technical defect, the buyer is obliged to return the technically defective audio transmitter by mail, along with the invoice, after which the seller will send the buyer a replacement product within 3 (three) working days, free of charge. In the case of the above, the customer has no right to request a refund, but only a replacement product.

The seller is not responsible for any damages and other obligations that are in the domain of the supplier (the company that performs the delivery of products).

If the customer chooses the download option and the customer is unable to download due to technical problems caused on the seller’s server, the seller agrees to send an email with a new download option for which the buyer does not bear any costs.

In case the buyer is still unable to download due to technical problems on the seller’s server, the buyer is obliged to contact the seller’s sales department who will offer an adequate solution that will not include any fees and further costs by the buyer. The buyer has no right to request a refund in this situation.


All rights of the publisher and the holder of the program on the recorded and printed work are reserved. Published and published by Rab Connect j.d.o.o. The buyer undertakes not to unauthorisedly reproduce, perform, use for broadcasting and sell the seller’s products or any part of these products.


Rab Connect j.d.o.o. reserves the right to change these terms and conditions. All changes will be applied to the use of RabConnect.hr pages. The buyer is responsible for the accuracy and completeness of the data entered during the purchase. The services provided by the online store do not include the costs you incur using computer equipment and services to access our site. Rab Connect j.d.o.o. is not responsible for telephone costs, Internet traffic or any other costs that may be incurred.

Although Rab Connect j.d.o.o. strives to provide the best possible range of services, Rab Connect j.d.o.o. cannot guarantee that the services on RabConnect.hr will meet your needs.

Rab Connect j.d.o.o. nor can it guarantee that the service will be error-free. If an error occurs, please report it to our Contact Center or e-mail info@RabConnect.hr in order to eliminate it as soon as possible.